Troubleshooting and FAQ

Most issues have a simple cause. Here are the ones we see most often.

I can't sign in

• Make sure you're using the email address you signed up with — your email is your identity on LocalFor.Me, there's no separate username.
• If you signed up with Google, Apple, Facebook, Microsoft or GitHub, use that same button to sign in rather than an email and password.
• Use the password reset link on the sign-in page if you've forgotten your password.
• New accounts may need to verify their email first — check your inbox (and spam) for the verification message.

A product isn't showing in search

Search only shows products from approved, live businesses. A product won't appear if:

• The business isn't approved yet, or has been taken offline.
• The product is a draft, disabled, or removed by the merchant.
• It's outside your search radius — widen the distance, or check the message telling you the search was automatically widened.
• The product is scheduled and isn't currently within its availability window.

Try searching by a keyword from the product name and adding your postcode. Browsing the relevant category page (which lists newest products platform-wide) can also surface it.

A category I expected is missing

The public directory hides categories that have no live products in them. An empty category simply won't appear in the grid until a business lists something in it. If you open a category link directly and it's empty, you'll see a friendly 'nothing here yet' page rather than an error.

An image isn't appearing

• Product and banner images can take a moment to process after upload — refresh the page after a short wait.
• If you're the merchant who uploaded it, check the file was a JPEG or PNG; other formats (like HEIC) may be rejected, and you'll see an error at upload time.
• A hard refresh (clearing your browser cache for the page) clears any stale cached version.

A price says 'Enquire' or there's no Add to basket

That business lists its products as a catalogue and asks you to contact them to buy, or hasn't switched on on-site checkout. Use the Enquire by email, Call or Visit website options on the product page. See Buying: basket and checkout for details.

Getting help

If something still isn't right:

1. Check the relevant help article above first.
2. For a problem with a specific order or business, use the Message merchant option on that order so the seller can help directly.
3. For anything else, contact LocalFor.Me support at hello@localfor.me, including what you were doing and the page you were on so we can help faster.